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Cinerea International Quality Charter
Cinerea International Network members must be in conformity with the quality charter :
They must guarantee the services and advice of an event expert
- Run a business with regional reputation having an experience of over 3 years in animation, preferably in wine animation, coupled with previous training in wine world.
- Have a set of identical event material to realize CINEREA INTERNATIONAL leading products in events from 300 to 400 people in its geographical zone.
- Successfully pass an audit of the network infrastructure, image, corporate reputation, and quality of services offered to customers and the dynamism of its leaders.
- Follow the procedures of presentations and entertainments offered in order to make them “OenoGames” and not technical or academical.
- Convey the image, the spirit and the human values of friendliness of the products of the entertainment network.
THEY MUST ENSURE THE QUALITY OF OUR SERVICES
- The members must Master the entire production offering “all included” products of entertainment.
- All wines or other products are carefully selected by each network member, which is capable, because of his training and experience, to judge the quality. All this to valuate your event and to give a maximum of pleasure to your guests. All wines or tasting products used in our games are world known and recognized for their great flavors.
- They must provide services with well-kept material, good quality material, clean and suitable for any location, everything that is necessary for a successful delivery.
THEY ENSURE THE QUALITY OF ENTERTAINMENT
- Members must respect your wishes and advises to create a friendly and “Premium” entertainment.
- Members’ entertainers must be qualified, trained and competent. They have to be as professional in their attitude and their outfit. Entertainers should also offer at least bilingual presentations French – English.
- Entertainers must be trained continuously to improve theirselves.
- Members must provide centralized entertainment services for itinerant events or multi – site entertainments through our CINEREA INTERNATIONAL network.
- Members must provide additional services by being in touch with other top professionals.
THEY ENSURE A LEVEL OF ENTERTAINMENT “HIGH END” OR PREMIUM
- They undergo a post-presentation evaluation report by a satisfaction survey sent to the client after each event. This evaluation is systematic and centralized by an independent auditing firm.
- To respect our commitment for a moderate service to avoid the abuse of alcoholic beverages by enforcing control done by Entertainers. Our services are based upon the discovery of wine by tasting and not by its abuse. Our Entertainers are responsible for the desired atmosphere, which is friendly and relaxed.
THEY ENSURE THE COMMERCIAL COMMITMENTS
- Members must present rapidly clear, detailed and complete budgets, together with general conditions of sale and sales brochures presentation.
- Comply with contractual commitments
- Have an advisory role to assist you at any time and to find with you every product used in entertainments that will give you satisfaction and will attain your goals.
- A personal contact for you must be named. He will answer at any time of the event to the participants’ requests as thoroughly as possible.
- Members must propose regularly new “OenoGames” entertainments.